Refund Policy

Last updated: 6 May 2026

Because Joycon sells digital, immediately downloadable goods, all sales are final once the download link is generated, with the exceptions below.

We will issue a refund when:

• You were charged twice for the same order (duplicate charge).
• The Product you received materially differs from its description on the Site, and we cannot resolve the gap within 7 business days.
• The download is not accessible due to a verified technical fault on our side that we cannot resolve within 7 business days.
• Required by applicable consumer-protection law in your jurisdiction.

We typically cannot refund when:

• You changed your mind after downloading.
• The Product is fully delivered and matches the description on the Site.
• Your project requires features outside the scope shown on the Site (please email us first — we’ll happily advise on tier choice).

How to request a refund

Email kunzhuangtrade@sina.com within 14 days of purchase. Include:

• Order number and email used at checkout.
• Reason for the refund request.
• If applicable, screenshots or files demonstrating the issue.

We respond within 2 business days. Approved refunds are returned to the original payment method, typically within 5–10 business days depending on the processor.

License after refund

If a refund is issued, the license to use the Product is automatically revoked. You agree to delete all downloaded files and stop using the icons in any project.